Terms of Services

Terms and conditions specify

  1. "You"/" Client" means the person in whose name and whose behalf the booking is made.
  2. "We"/" Company" means Matrix Cabs.
  3. Independent contractor specifies "Hotel Owner," Owner of the airlines/Company/Railways/Ferry/Coach/Operator or any other person or organization the company has selected to render the service to the clients.
  4. "Tour cost" signifies the amount mentioned in the total tour cost over the booking.


This document is the electronic copy of the terms of the Information Technology Act, 2000 and rules under the amended provisions about the electronic records in the various other statutes as the amendment of the Information Technology act 2000. It is a computer-generated document, and it does not require any physical signature or digital signature.


These terms and conditions are published according to the provision of rule 3(1) of the Information Technology Rule, 2011, which requires publishing the rules and regulations. On accessing the website, you are consenting to our terms and condition, and we are authorized to access your personal information to improve our services.


Right to own:

Matrix Cabs website contains material is owned by Matrix Cab, Vadodara, Gujarat. Material includes content, design, layout, appearance and graphics. Using the content and another copyright material is strictly prohibited.

Unauthorized access to the website may give rise to claiming any damage under the criminal offense.


Matrix cabs include several links to the website for your convenience to provide further information. It does not mean that we endorse the website and do not take any responsibility for the content of any linked website. You are not authorized to create any link to website or from the website without written consent. By using the website, if any dispute arises, the use of the website is subject to the law of India or any other regulatory authority.


Matrix Cabs has sole rights to make changes or remove in whole or any portion of the terms and conditions without prior notice. Whatever we make changes are reflected on the website soon. So it is advised to visit the website regularly to see the necessary changes in the terms and conditions. By using the website, you consent to your acceptance of those changes.


We have sole rights to add, changes, remove, discontinue and suspend other content posted on the website, including features and specification of the products and services.


We have reserved the right to undertake all the necessary steps to ensure the website's integrity and safety. We take stern measures to maintain site security and user data. We include best-in-class tools and technology to maintain the security of the website.


As a response to the website, we may take various steps to verify the authenticity, enforceability, and validity of your order.


If Matrix cabs found any said order invalid or appear unreasonable, we have the right to cancel the said order at any time or one hour before the scheduled pickup for your trip. We also have reserved the right to withdraw or amend the service provided on the website. We are not liable for unavailability at the site or at any time.


General Provision:


You are open to traveling through any route, but that may involve greater risk than other routes. Such risk will be entirely yours in terms of cost and convenience. We are not responsible for the extra charges. Matrix Cab advised you to consult with the local authority first to evaluate the travel prohibition, announcement, warnings and advisory issued. Consider all the necessary guidelines before choosing a specific destination through a particular route.


Matrix Cabs is not liable for any kind of delay during the journey, damages, delays that may result in travel to such a destination.


Our affiliate's partners and we are not liable for any kind of activities such as representation, errors, omission, warranties, breaches, or any type of negligence of any taxi rental operator or other supplier's death, injury, and damages. We are not liable to make a refund in such event of a delay.


General Advisory:

  • We are not liable for any delay due to the night curfew.
  • The State Government has been decided to set up cross-border check posts to screen all the travelers coming from the neighboring states.
  • Due to Covid-19, lockdown declaration is the Government step, which is not controllable on our end. We are not responsible for any kind of delay for such an event.
  • As per the rule, only four passengers are allowed in sedan vehicles and five passengers are permitted in the SUVs


Safety precautions:

  • Our cabs are thoroughly sanitized before pickup. However, you can ask the driver to sanitize the car before the board.
  • Wear a mask and avoid touching your mouth, eyes and maintain social distancing.
  • If you have Covid-19 symptoms, avoid travel in this case
  • Download the Aarogya Setu app on your phone for your safety.