Cancellations and Refunds

Matrix cab is the one-stop solution for the varied choice of sedan, hatchback, SUV, Luxury and premium cars.


At Matrix cab, the following services we offer:

  • Chauffer driven car on hire
  • Rent a car
  • Car rent monthly
  • Car rent on the lease
  • Luxury cars on special occasions like weddings and others
  • Bus and tempo travelers for 9 seats to 25 sheets


Cancellation charges


Chauffeurs drive vehicles for the economy and executive cars

  • Cancellation made before three hours on the duty reporting time is NIL
  • Cancellation within three hours before dispatch and no show once the car left the garage-half day

For Luxury:

  • Cancellation can be made more than 48 hours before the duty reporting time is NIL
  • Cancellation charge up to 48 hours before the dispatch or no show once the car has left the garage-full day(8 hr/80 KM)


  • If a booking is canceled before 24 hours, there is no cancellation fee
  • If the booking is canceled within 24 hours, approximate 30% of the total fare will be charged
  • In the case of other no-shows, 50% of the full fare will be charged.


Refund Policy:

If you raise the refund request, a refund will proceed in two business days after cancellation as per our refund policy.


If you cancel the booking, the cancellation charge will be applicable as per our cancellation policy which is:


  • Cancellation made before 24 hours before the booking time; in such case, there will not be any cancellation charge.
  • Cancellation made less than 24 hours before the booking time, one-day car rental or 50% of the total fare will be charged as the cancellation fees.


For a refund request, you can also contact us:


Corporate address

203 Unique trade centre Sayajiganj Vadodara


Email address:


Phone Number